Terms of service

This website and the Milesymedia brand are operated by Edward Hallam, a sole trader in England and Wales trading as Milesymedia. Milesymedia forms part of the Zimante Group family of brands, which is an umbrella identity and not currently an incorporated company.

These terms apply when you ask Milesymedia to provide photography, film, aerial coverage, editing, production, prints or related creative services. Your quote, booking confirmation, invoice or order confirmation identifies the contracting party and any project-specific terms.

If a project-specific document conflicts with this page, the signed agreement or most recent written quote takes priority for that project.

A conversation or enquiry does not reserve a date. A booking becomes confirmed when Milesymedia accepts it in writing and any requested deposit or first payment has cleared.

Quotes are based on the information available at the time. Material changes to scope, locations, timings, access, crew, travel, usage or deliverables may require a revised quote.

Payment dates and amounts are shown on the relevant quote or invoice. Deposits may be non-refundable where they reserve production time or cover costs already committed.

Milesymedia may pause production, withhold final high-resolution files or suspend a licence to use the work while an undisputed payment is overdue.

Tell Milesymedia as soon as possible if a date, location or brief needs to change. Availability cannot be guaranteed for a replacement date.

Cancellation or rescheduling charges may reflect work completed, production time reserved and non-recoverable third-party costs. Any specific cancellation schedule supplied with your booking takes priority.

Consumers who book at a distance may have a statutory 14-day cancellation right. If you expressly ask for work to begin during that period, you may have to pay for work supplied before cancellation and may lose the right once the service has been fully performed with the acknowledgements required by law. These terms do not replace mandatory consumer rights.

Outdoor and aerial work depends on safe conditions, lawful access, permissions and operational judgement on the day. A planned drone flight is never guaranteed where weather, airspace, site restrictions or safety make it unsuitable.

Milesymedia may alter, postpone or stop an unsafe part of a shoot. Where practical, the parties will agree a replacement approach, date or deliverable.

You must provide accurate information, a suitable point of contact and reasonable access to the people, places and materials required for the work.

You are booking the creative judgement and working style shown in the Milesymedia portfolio. Reasonable direction and agreed references will guide the work, but an exact recreation of another image or outcome is not promised.

Delivery format, quantity, resolution and timing are defined in the quote. Raw files, unedited footage, project files and rejected images are not included unless expressly agreed.

Online galleries and working files are not permanent archives. Download and back up delivered work within the period stated in your delivery message.

Unless a signed agreement says otherwise, Milesymedia retains copyright in the work and grants you the usage licence described in the quote. A licence may be limited by purpose, territory, duration, channel or paid-media use.

You may not sell, sublicense, materially alter or provide the work to an unrelated third party beyond the agreed licence without written permission. Normal cropping and resizing for an agreed channel is allowed unless it damages or misrepresents the work.

Milesymedia will only publish confidential or personal work in its portfolio where the applicable agreement, consent and circumstances permit it.

Screens and printed materials reproduce colour differently, so small variations are normal. Product dimensions and finishes are described as accurately as practical.

Where a product is made to your specification or clearly personalised, the statutory change-of-mind cancellation right may not apply. Standard non-personalised products retain all mandatory cancellation and return rights. Contact Milesymedia promptly if an item arrives damaged or does not match the order.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your mandatory consumer rights.

Subject to that, Milesymedia is not responsible for indirect or consequential loss, loss caused by inaccurate instructions or missing permissions, or delay caused by events reasonably outside its control. Any overall liability will be limited as stated in the signed agreement or, where none is stated, to the amount paid for the affected service.

These terms are governed by the laws of England and Wales, subject to any mandatory rights you have in the country where you live. Courts with lawful jurisdiction may hear a dispute.

Questions, concerns and formal notices can be sent to [email protected]. Milesymedia will try to resolve concerns directly and reasonably before either party takes further action.